Personal information means information that can be used to identify and contact you. You do not need to provide personal information to access the Service generally. However, we may also collect non-personal information such as your mobile device operating system and location at the time of accessing the Service. This information may be aggregated to measure the number of visits, average time spent, page views, and other statistics about service users. We also may use this data to monitor the Service’s performance and make the Service easier to use. We may collect information from you if you subscribe to our newsletter, receive customer support, or participate in components of the service through which users may post content. The types of data we may collect from you include your name, email address, and phone number. By submitting personal information through the service, you authorize us to share your personal information for the purposes identified herein, such as responding to user inquiries, distributing materials, and requesting feedback.
We may collect photos of the infrastructure of the sidewalks. These photos are low-quality resolution and will not include sensitive information like human faces or license plates by any means.
Our servers automatically record information that your mobile device sends whenever you utilize the Service. This information includes, among other things, your internet protocol address and mobile device operating system, which aspects of the Service you use and from where, and when and how long you use them. We use this information to monitor and analyze how users interact with our service, provide customer service, and maintain and improve the Service. We may also collect similar information from emails we may send to you which then help us track which emails are opened and which recipients click links. The information allows for more accurate reporting and improvement of the Service.
We do not knowingly collect personal information from children under 13 or allow them to access the Service. We take children’s privacy very seriously and encourage parents to play an active role in their children’s online experience at all times.
We use your personal information to provide the Service to you, deliver products and services you request, handle your customer service questions or issues, and send communications to you about the orders that you made through Kiwibot partners. The personal information uploaded by you through the Service will be shared with authorized persons to whom you specifically grant access. We may also use your personal information to provide analyses of our users in the aggregate to prospective partners and other third parties. We will also share the personal information we collect from you under the following circumstances, and you expressly authorize us to share your personal information as follows:
You may update or request rectification or deletion of your personal information stored by Kiwibot by writing to us at email@example.com. Additionally, you may have the right to access the privacy shield data that we hold about you, provided that granting such access is not unreasonably burdensome or expensive under the circumstances and that it would not violate the rights of someone other than the individual requesting access. If you would like to request access to your privacy shield data, you can submit a written request to the email address provided above. We may request specific information from you to confirm your identity. In some circumstances, we may charge a reasonable fee for access to your information.
If you no longer want to receive our newsletter, emails, or other announcements, you may unsubscribe by writing to us at firstname.lastname@example.org or by following the “unsubscribe” link at the bottom of our emails. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account.
The personal information that you provide to us is stored on servers that are located in facilities with restricted access and protected by protocols and procedures designed to ensure the security of such information. We restrict the access of personal information to Kiwibot employees, independent contractors, and agents who need to know that information in order to develop, operate and maintain the Service. Access to such personal information is minimized whenever possible, however no server, computer or communications network or system, or data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us or through the use of the Service and acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our servers. In the event that the personal information you provide to us is compromised as a result of a breach of security, when appropriate we will take steps to investigate the situation, notify you and take the necessary steps to comply with any applicable laws and regulations.
While we do not process any visual personal data we still maintain a high standard for storing and using any video material the robots may collect in their operation. Access to customers’ personal information is limited by high-grade commercial cryptography with mutual certificate-based authentication to the server that also provides transport security between our operators and the Service. No customer data is ever transferred on data carriers and is digitally transferred only through digital transport mechanisms that guarantee transport security. Kiwibot’s robots have on-board low-level technical telemetry and sensors (including medium-resolution visual sensors) that serve as a black box, which will allow reconstruction and improvement based on possible incidents. The retaining horizon of visual sensor data is no longer than four hours. The vast majority (98-99.5%) of data is not retained. In case of legal requests (as such term is generally understood under the laws of the European Union) or in rare cases of Kiwibot’s valid business reasons that cannot be solved by other means, medium-resolution unobfuscated images may be retrieved by authorized personnel and an audit trail will be kept. During driving, low-resolution images are transmitted to the robot operator for the purposes of safe operation. These images have low quality and they are obfuscated above the horizon during sidewalk driving, making people unidentifiable. During road crossings, obfuscation is disabled for added safety.