USA Privacy Policy


General Features


Kiwi Campus Inc. (“Kiwibot,”“we,”“us,”or“our”) iscommitted to respecting the privacy rights andconcerns of all users of the services made available by Kiwibot. Kiwibot’s service (the“Service'') is defined as deliveries made by Kiwibots using any of our own or third-partyplatforms. We have established and implemented thisPrivacy Policy to inform users of theService how we use and protect the information wecollect through the Service. Using theService, you consent to Kiwibot’s collection, use,storage, deletion, and disclosure of informationrelating to you as outlined in this Privacy Policy.This Privacy Policy is effective as of the dateset forth above and is only applicable to the serviceand not to any other website that you maybe able to access from the service, which may haveits data collection and use practices andpolicies.

What information do we collect about you, and howdowe use that information?

Types of information we collect

Personal information means information that can beused to identify and contact you. You do notneed to provide personal information to access theService generally. However, we may alsocollect non-personal information such as your mobiledevice operating system, when youaccessed the service, and from what location you accessedthe service. This information maybe aggregated to measure the number of visits, averagetime spent, page views, and otherstatistics about service users. We also may use thisdata to monitor the service’s performanceand make the service easier to use.We may collect information from you if you subscribeto our newsletter, receive customersupport, or participate in components of the servicethrough which users may post content. Thetypes of data we may collect from you include yourname, email address, and phone number.By submitting personal information through the service,you authorize us to share your personalinformation for the purposes identified herein, suchas responding to user inquiries, distributingmaterials, and requesting feedback.

We may collect photos of the infrastructure of the sidewalks. These photos are low-qualityresolution and by any means will not include sensitiveinformation like human faces or licenseplates.

Third-Party Privacy Policies

Through the service, you may be able to link to technology,software, and services owned andcontrolled by third parties (“Third Party Features”).You may be permitted or required to submitpersonal information to access Third Party Features.Such use of third-party features andsubmission of information through third-party featureswill be subject to such applicable thirdparty’s terms of use, terms of service, and privacypolicy. You agree to look solely to theapplicable third party and not to Kiwibot to enforceyour rights in relation thereto. When youhave clicked on a third-party logo or URL displayedin our applications or accessed through theservice, which links to third-party features, ourprivacy policy and terms of use no longer apply.You must read the terms of use, terms of service,and privacy policy of the third party to seehow your personal information will be handled on theirwebsite

How do we use your personal information?

The personal information you provide to us will allowus to communicate with you and providethe service, depending on the aspects of the servicefor which you register. This includesprocessing orders, handling your customer serviceinquiries, verifying your identity, requestingfeedback, and distributing newsletters. We may alsouse your email address as part of theservice in sending you messages about the serviceand other general information. We keeptrack of your interactions with us, including notlimited to your activity within service. Except asset forth in this Privacy Policy, or unless we haveyour consent, we will not share your personalinformation with any person or entity other than thoseaffiliated with us, entities acting on ourbehalf, and relevant third parties such as those neededto collect and maintain our server andperform technology and related services.We may use your personal information with non-personalinformation that we have collected in amanner such that the end-product does not personallyidentify you or any other user of theservice. We may make your personal information non-personallyidentifiable by either combiningit with information about other users or by removingcharacteristics that make the informationpersonally identifiable. This process is known asde-personalizing your information. You grant usa royalty-free, worldwide, perpetual, irrevocable,and fully transferable right and license to useyour personal information in connection with the creationand development of analytical andstatistical analysis tools relating to the use ofthe customer data we collect in providing the (the“Analytical Data''). We are expressly authorized to make any commercial use ofthe Analytical Data, including, without limitation,sharing the Analytical Data with third parties,provided that we do not sell, trade, or otherwisetransfer from us any part of the Analytical Datathat personally identifies any Service users.

Log information

Our servers automatically record information thatyour mobile device sends whenever you utilizethe service. This information includes, among otherthings, your internet protocol address andmobile device operating system, which aspects of theservice you use and from where, andwhen and how long you use them. We use this informationto monitor and analyze how usersinteract with our service, provide customer service,and maintain and improve the service. Wemay also collect similar information from emails wemay send to you which then help us trackwhich emails are opened and which recipients clicklinks. The information allows for moreaccurate reporting and improvement of the service.

Children’s privacy

We do not knowingly collect personal information fromchildren under 13 or allow them toaccess the service. We take children’s privacy veryseriously and encourage parents to play anactive role in their children’s online experienceat all times.

Will we share your personal information with ThirdParties?

Sharing your personal information

We use your personal information to provide the serviceto you, deliver products and servicesyou request, handle your customer service questionsor issues, and send communications toyou about the orders that you made through Kiwibot partners. The personal informationuploaded by you through the service will be sharedwith authorized persons to whom youspecifically grant access. We may also use your personalinformation to provide analyses of ourusers in the aggregate to prospective partners andother third parties. We will also share thepersonal information we collect from you under thefollowing circumstances, and you expresslyauthorize us to share your personal information asfollows:

●Service providers: We may use your personal information with service providers toprocess your information on our behalf. Additionally, we may partner with othercompanies to process, analyze, and store data, including,but not limited to, analyticaldata. To the extent applicable, we require these partnersto comply with this privacypolicy and appropriate confidentiality and securitymeasures. Where required by theprivacy shield, we enter into written agreements withsuch service providers requiringthem to provide the same level of protection the privacyshield requires and limit theiruses of the data to the specific services offeredon our behalf.

●Protections of rights: we will share personal informationif we have a good faith beliefthat access, use preservation, or disclosure of suchinformation is reasonably necessaryto satisfy any applicable law or regulation, suchas a court order or a request by lawenforcement or governmental authorities, such actionis appropriate to enforce ourTerms of uses for the service, including any investigationof potential violations thereof,such action is necessary to detect, prevent, or otherwiseaddress fraud, security ortechnical issues associated with the service, or suchaction is appropriate to protect therights or property of Kiwibot, it’s employees, usersof the service or others.

Where we do share your information with third parties,we will require such third parties tocomply with this privacy policy and maintain appropriatesecurity to protect your information fromunauthorized access or processing unless we have noability to do so. In addition, we takereasonable and appropriate steps to ensure that thirdparties process your personal informationin accordance with our privacy shield obligations,where applicable, and to stop and remediateany unauthorized processing of your personal information.Before we use your personalinformation for a materially different purpose fromthe purpose, we collected it for or that youlater authorized, we will provide you with the opportunityto opt-out. We will notify you aboutthose activities and offer to opt-out via email insuch a case. Under certain circumstances, wemay remain liable for the acts of our third-partyagents or service providers who performservices on our behalf with respect to their handlingof personal information that we transfer tothem pursuant to the privacy shield.

The additional information you should know about thirdparties

The service may contain direct links to websites operatedby our partners and other thirdparties. These third-party websites may collect informationabout you when you visit them orotherwise interact with them. This privacy policydoes not cover the information practices ofthird-party websites accessible through the service.Although we encourage such third parties toadopt and follow their own privacy practices, we arenot responsible for their collection and useof your personal information. You should refer tothe privacy policies and statements of otherwebsites or contact the respective webmasters of thosewebsites to obtain informationregarding their information collection, use, and disclosurepractices.

What choices do you have about the collectionand use of your personal information?Will we share your personal information with ThirdParties?

Control of your personal information

You may update or request rectification or deletion of your personal information stored by Kiwibot by writing to us at Additionally, you may have the right to access the privacy shield data that we hold about you, provided that granting such access is not unreasonably burdensome or expensive under the circumstances and that it would not violate the rights of someone other than the individual requesting access. If you would like to request access to your privacy shield data, you can submita written request to the email address provided above. We may request specific information from you to confirm your identity. In some circumstances, we may charge a reasonable fee for access to your information.

Opting out of receiving communications from the US

If you no longer want to receive our newsletter, emails, or other announcements, you may unsubscribe by writing to us at or following the “unsubscribe” link at the bottom of our emails. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account.


You agree that, in the event, any dispute or claimarises out of or relating to this Privacy Policy, you and Kiwibot will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for forty-five (45) day safter notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in Los Angeles, California,the United States of America whichever is closest to you, with a mutually agreed mediator in an attempt to resolve the dispute. Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recoverattorneys’ fees, even if you would otherwise be entitled to them. The service may contain direct links to websites operated by our partners and other third parties. These third-party websites may collect information about you when you visit them orotherwise interact with them. This privacy policy does not cover the information practices ofthird-party websites accessible through the service. Although we encourage such third parties toadopt and follow their own privacy practices, we arenot responsible for their collection and useof your personal information. You should refer tothe privacy policies and statements of otherwebsites or contact the respective webmasters of those websites to obtain information regarding their information collection, use, and disclosure practices.

What security measures do we take to safeguard your personal information?

Control of your personal information

The personal information that you provide to us isstored on servers that are located in facilitieswith restricted access and protected by protocolsand procedures designed to ensure thesecurity of such information. We restrict access topersonal information to Kiwibot employees,independent contractors, and agents who need to knowthat information in order to develop,operate and maintain the service. Access to such personalinformation is minimized wheneverpossible. However, no server, computer or communicationnetwork or system, or datatransmission over the internet can be guaranteed tobe 100% secure. As a result, while westrive to protect your personal information, we cannotguarantee the security of any informationyou transmit to us or through the use of the serviceand acknowledge and agree that youprovide such information and engage in such transmissionsat your own risk. Once we receive atransmission from you, we will endeavor to maintainits security on our servers.In the event that personal information you provideto us is compromised as a result of a breachof security when appropriate we will take steps toinvestigate the situation, notify you and takethe necessary steps to comply with any applicablelaws and regulations.

Robot Data Processing Policy

While we do not process any visual personal data westill maintain a high standard for storingand using any video material the robots may collectin their operation.Access to customers’ personal information is limitedby high-grade commercial cryptographywith mutual certificate-based authentication to theserver that also provides transport securitybetween our operators and the Service. No customerdata is ever transferred on data carriersand is digitally transferred only through digitaltransport mechanisms that guarantee transportsecurity.Kiwibot’s robots have on-board low-level technicaltelemetry and sensors (includingmedium-resolution visual sensors) that serve as ablack box, which will allow reconstruction andimprovement based on possible incidents. The retaininghorizon of visual sensor data is nolonger than four hours. The vast majority (98-99.5%)of data is not retained.In case of legal requests (as such term is generallyunderstood under the laws of the EuropeanUnion) or in rare cases of Kiwibot’s valid businessreasons that cannot be solved by othermeans, medium-resolution unobfuscated images may beretrieved by authorized personnel andan audit trail will be kept. During driving, low-resolutionimages are transmitted to the robotoperator for the purposes of safe operation. Theseimages have low quality and they are obfuscated above the horizon during sidewalk driving, making people unidentifiable. During roadcrossings, obfuscation is disabled for added safety.

Contact us

If you have any questions about our privacy practicesor this Privacy Policy, please contact us by email at

Terms of use

Please read the Terms of use governing the use ofthe Service

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