What information do we collect about you, and howdowe use that information?
Types of information we collect
Personal information means information that can beused to identify and contact you. You do notneed to provide personal information to access theService generally. However, we may alsocollect non-personal information such as your mobiledevice operating system, when youaccessed the service, and from what location you accessedthe service. This information maybe aggregated to measure the number of visits, averagetime spent, page views, and otherstatistics about service users. We also may use thisdata to monitor the service’s performanceand make the service easier to use.We may collect information from you if you subscribeto our newsletter, receive customersupport, or participate in components of the servicethrough which users may post content. Thetypes of data we may collect from you include yourname, email address, and phone number.By submitting personal information through the service,you authorize us to share your personalinformation for the purposes identified herein, suchas responding to user inquiries, distributingmaterials, and requesting feedback.
We may collect photos of the infrastructure of the sidewalks. These photos are low-qualityresolution and by any means will not include sensitiveinformation like human faces or licenseplates.
Third-Party Privacy Policies
How do we use your personal information?
Our servers automatically record information thatyour mobile device sends whenever you utilizethe service. This information includes, among otherthings, your internet protocol address andmobile device operating system, which aspects of theservice you use and from where, andwhen and how long you use them. We use this informationto monitor and analyze how usersinteract with our service, provide customer service,and maintain and improve the service. Wemay also collect similar information from emails wemay send to you which then help us trackwhich emails are opened and which recipients clicklinks. The information allows for moreaccurate reporting and improvement of the service.
We do not knowingly collect personal information fromchildren under 13 or allow them toaccess the service. We take children’s privacy veryseriously and encourage parents to play anactive role in their children’s online experienceat all times.
Sharing your personal information
We use your personal information to provide the serviceto you, deliver products and servicesyou request, handle your customer service questionsor issues, and send communications toyou about the orders that you made through Kiwibotpartners. The personal informationuploaded by you through the service will be sharedwith authorized persons to whom youspecifically grant access. We may also use your personalinformation to provide analyses of ourusers in the aggregate to prospective partners andother third parties. We will also share thepersonal information we collect from you under thefollowing circumstances, and you expresslyauthorize us to share your personal information asfollows:
●Service providers: We may use your personal information with service providers toprocess your information on our behalf. Additionally, we may partner with othercompanies to process, analyze, and store data, including,but not limited to, analyticaldata. To the extent applicable, we require these partnersto comply with this privacypolicy and appropriate confidentiality and securitymeasures. Where required by theprivacy shield, we enter into written agreements withsuch service providers requiringthem to provide the same level of protection the privacyshield requires and limit theiruses of the data to the specific services offeredon our behalf.
The additional information you should know about thirdparties
Control of your personal information
You may update or request rectification or deletionof your personal information stored byKiwibot by writing to us at firstname.lastname@example.org.Additionally, you may have the right toaccess the privacy shield data that we hold aboutyou, provided that granting such access is notunreasonably burdensome or expensive under the circumstancesand that it would not violatethe rights of someone other than the individual requestingaccess. If you would like to requestaccess to your privacy shield data, you can submita written request to the email addressprovided above. We may request specific informationfrom you to confirm your identity. In somecircumstances, we may charge a reasonable fee foraccess to your information.
Opting out of receiving communications from the US
If you no longer want to receive our newsletter, emails,or other announcements, you mayunsubscribe by writing to us at email@example.com orfollowing the “unsubscribe” link at thebottom of our emails. Please note that you cannotunsubscribe from certain correspondencefrom us, including messages relating directly to youraccount.
Control of your personal information
The personal information that you provide to us isstored on servers that are located in facilitieswith restricted access and protected by protocolsand procedures designed to ensure thesecurity of such information. We restrict access topersonal information to Kiwibot employees,independent contractors, and agents who need to knowthat information in order to develop,operate and maintain the service. Access to such personalinformation is minimized wheneverpossible. However, no server, computer or communicationnetwork or system, or datatransmission over the internet can be guaranteed tobe 100% secure. As a result, while westrive to protect your personal information, we cannotguarantee the security of any informationyou transmit to us or through the use of the serviceand acknowledge and agree that youprovide such information and engage in such transmissionsat your own risk. Once we receive atransmission from you, we will endeavor to maintainits security on our servers.In the event that personal information you provideto us is compromised as a result of a breachof security when appropriate we will take steps toinvestigate the situation, notify you and takethe necessary steps to comply with any applicablelaws and regulations.
Robot Data Processing Policy
While we do not process any visual personal data westill maintain a high standard for storingand using any video material the robots may collectin their operation.Access to customers’ personal information is limitedby high-grade commercial cryptographywith mutual certificate-based authentication to theserver that also provides transport securitybetween our operators and the Service. No customerdata is ever transferred on data carriersand is digitally transferred only through digitaltransport mechanisms that guarantee transportsecurity.Kiwibot’s robots have on-board low-level technicaltelemetry and sensors (includingmedium-resolution visual sensors) that serve as ablack box, which will allow reconstruction andimprovement based on possible incidents. The retaininghorizon of visual sensor data is nolonger than four hours. The vast majority (98-99.5%)of data is not retained.In case of legal requests (as such term is generallyunderstood under the laws of the EuropeanUnion) or in rare cases of Kiwibot’s valid businessreasons that cannot be solved by othermeans, medium-resolution unobfuscated images may beretrieved by authorized personnel andan audit trail will be kept. During driving, low-resolutionimages are transmitted to the robotoperator for the purposes of safe operation. Theseimages have low quality and they are obfuscated above the horizon during sidewalk driving, making people unidentifiable. During roadcrossings, obfuscation is disabled for added safety.